Refund & Return Policy

Last Updated: August 18, 2026

At GPSFixer.com, we want you to feel confident when purchasing GPS navigation devices, accessories, and related products. This Refund & Return Policy explains our general requirements for returns, exchanges, cancellations, and refunds.

GPSFixer.com is operated by Full Basket Service Inc., an independent retailer and information resource.

1. Returns

Eligible products may be returned within the applicable return period stated with your order or product information.

To qualify for a return, products should generally be:

In their original condition
Unused or in resalable condition
Returned with original packaging and included accessories
Accompanied by the order or purchase information

Some products may have additional return requirements or restrictions.

2. Non-Returnable Products

Certain products may not be eligible for return, including products that have been activated, registered, downloaded, personalized, used, or otherwise made non-resalable.

Digital products, software, map update products, activation codes, licenses, and similar items may be subject to additional restrictions once accessed, activated, or used.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

3. Return Request

To request a return, contact our support team through the Contact Us page and provide:

Your name
Order number
Product name
Reason for the return
Any relevant details about the issue

Do not send a product back before receiving return instructions when return authorization is required.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

We may request photographs or other information to help evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, repair, or refund.

5. Refunds

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds are generally issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Shipping charges may be non-refundable unless the return is the result of an error on our part, a defective product, or another circumstance where a refund of shipping costs is appropriate.

6. Return Shipping

Unless otherwise stated, customers may be responsible for return shipping costs for products returned due to personal preference, ordering the wrong product, or other reasons unrelated to an error or product defect.

If we provide return shipping instructions or a prepaid return label, those instructions will determine how the return should be handled.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests cannot always be guaranteed if an order has already been processed, shipped, or otherwise fulfilled. Once an order has entered fulfillment, it may need to be handled as a return rather than a cancellation.

8. Exchanges

Where available, eligible products may be exchanged for another product subject to availability and applicable return requirements.

If the requested replacement is unavailable, we may provide another available resolution, such as a refund.

9. Product Compatibility

Customers are responsible for confirming that a GPS device, accessory, map update, cable, mount, or other product is compatible with their intended device before purchasing.

If you are uncertain about compatibility, we encourage you to contact our support team before placing an order.

10. Refund Processing

After an approved return has been inspected, refunds will be processed as promptly as reasonably possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution and is outside our direct control.

11. Policy Changes

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The latest version will always be posted on this page with the updated date.

12. Contact Us

If you have questions about a return, refund, exchange, cancellation, or product issue, please contact us through the Contact Us page on GPSFixer.com.

GPSFixer.com
Operated by Full Basket Service Inc.